Mad Paws Dinner Bowl FAQ's
Dinner Bowl Raw & Cooked:
Yes, our fresh ingredients are sourced from farmers and produce suppliers within Australia only. Sourced from FREPA-accredited farms, our chicken is free-range, RSPCA-approved, and fed a diet of multigrains blended with spice extracts and essential oils. Our beef and lamb is humanely farmed and grass-fed in Tasmania and other parts of Australia, which boasts some of the cleanest air and lushest pastures in Australia. Together, these factors provide the best conditions for cultivating quality meat. Similarly, our wild kangaroo is ethically and sustainably sourced from across Australia. Let’s not forget the veggies, straight from the farmers markets and local wholesale suppliers. All of our meals are prepared in certified, human-grade kitchens. In fact, the kitchens in which we work supply some of Sydney’s top gourmet restaurants and specialty grocery stores. All our meals are made by hand and with plenty of love!
Dinner Bowl Kibble:
The same goes for our Kibble! Made from real Australian sourced ingredients, our DB Kibble is made right here in NSW by a local producer who has decades of experience in healthy pet food.
Our Dinner Bowl Cooked meals are lightly cooked, hand-made in certified human-grade kitchens. Think home-cooked style! Always using premium human-grade meat cuts and veggies, topped with vitamins, minerals and a superfood mix that is specially formulated to improve the healthiness of your pupper.
Our Dinner Bowl Raw meals are just that, raw dog food. Each meal is made up of super healthy proteins, offal and veggies. Balanced to perfection with the addition of our all natural DB-Vitamix.
Our Dinner Bowl Kibble is dry food. However, not just any ordinary store bought dry food. DB Kibble is made up of real food, real protein, real vegetables and superfood ingredients that you won’t find in regular off-shelve Kibble.
We have decided not to include bone as it can pose a choking hazard in our fresh food options (Cooked and Raw). However, to ensure your dog receives enough calcium for a complete and balanced diet, we have included a portion of a natural calcium supplement in all of our recipes.
Our nutritionist has advised that minced ingredients (especially vegetables) can aid digestion and the nutritional breakdown process for your pupper. Additionally, minced food ensures equal distribution of all ingredients, making it easier for the dog to eat and resulting in less waste from splatter.
Our Dinner Bowl Cooked and Raw meals are prepared fresh on demand each week and are transported from our temperature controlled warehouse to your door using refrigerated / frozen delivery vehicles. They are packed in an insulated bag / box and include ice-packs, all which are specifically designed to keep your food in pawfect condition.
Our Dinner Bowl Kibble is also stored in a temperature controlled setting and delivered in the same manner. So you can be sure that our Kibble too remains in pawfect condition in each order.
For our Dinner Bowl Cooked and Raw customers, we do recommend storing your unopened meals in the freezer. However, it’s never a bad idea to have a few packs in the fridge where they can thaw correctly ready to be served. Our packs can last in the freezer for upwards of 3 months and in the fridge sealed for up to 5-7 days.
And once you have thawed a pack and opened it, it can be stored in the fridge for up to 24 hours.
Our Dinner Bowl Kibble customers can store their dry food in a clean, dry place and we recommend making sure the bag is resealed properly or the Kibble is placed in an airtight container.
AAFCO is an association that sets global industry standards for ingredients, processes, and nutritional requirements for creating pet foods.
With the help of our certified pet nutritionist, Alice Clydsdale, we’ve created Dinner Bowl Raw meals that are 100% complete and balanced and meet the Association of American Feed Control Official (AAFCO)’s guidelines for adult maintenance.
Alice has also helped formulate our Dinner Bowl Cooked recipes, which meet AAFCO standards for dogs of All Life Stages.
The same can be said for our Dinner Bowl Kibble. Also 100% complete and balanced by a pet nutritionist, our Kibble is suitable for dogs of all ages.
By meeting AAFCO’s complete and balanced standards, Dinner Bowl meals provide your dog with 100% of their daily nutritional requirements. To achieve this, along with our fresh proteins and offal, we have added our custom “DB Vita-Mix”, a select mixture of naturally sourced supplements like Calcium for strong bones; Cod Liver Oil for a healthy heart and shiny coat; and Vitamin E for an immunity boost. Additionally, we’ve also added nutrient-rich ingredients like kelp and spinach across all of our recipes as well as other Superfoods. For a full breakdown of our recipes, see the Cooked, Kibble, and Raw Bowls pages in the navigation bar.
Dinner Bowl Raw food is very safe for our furry friends. Fortunately for our furry friends, the enzymes in their stomachs, as well as their shorter digestive tracts, quash salmonella's effects. In fact, by serving meat, offal, and veggies in their raw forms, we ensure that no nutrients are lost to the cooking process. Simply put, your pup enjoys all the benefits of an all-natural diet without the risks. As the descendents of hunters, dogs evolved to eat fresh raw food. Because of this, they extract a range of benefits from raw dog food that they don’t find in processed meals.
We make sure that our meals are produced, packed and transported in healthy, clean and certified conditions - just as if we were handling human-food.
A fresh diet that mixes meat, offal, and dog-friendly vegetables can provide a wealth of benefits to your pooch. These include: A healthy serving of crude proteins and amino acids - These are the building blocks that your dog requires to grow and maintain muscle. For puppies, crude proteins and amino acids fuel their muscle growth as they get bigger. For older dogs, a diet rich in these nutrients helps to maintain their muscle mass, which keeps them healthy and mobile for longer. A high dosage of fiber and prebiotics - These are the little helpers which keep pupper’s gut and bowels healthy. Fiber and prebiotics assist your dog in extracting nutrients from each meal, digesting it smoothly, and living their best life.
Because it isn’t just about the meat, quality fresh diets like Dinner Bowl include pup-centric veggies. These provide your furry friend with Potassium, Vitamin A, Beta Carotene, and other must-have nutrients. Our Dinner Bowl meals also ensure your doggo also receives their much-needed Omega-3. A gold standard eating experience for your dog - on a fresh food diet, meal time will become the highlight of their day. Thanks to their biological programming, dogs have evolved to love the taste and texture of fresh food. For this reason, a fresh diet will boost their mood, diminish their stress, and sharpen their minds. As an added bonus, they’ll also love you for it!
“Yes!” and “No!” - in that order. Dinner Bowl is 100% natural and 100% preservative-free. Our Dinner Bowl Raw and Cooked meals are produced with only fresh ingredients, freezed to maintain freshness, and delivered straight to your door. That’s it! Our Dinner Bowl Kibble also uses real ingredients, vegetables and superfoods.
Yes! Our production partner is a very well known Australian Butcher, providing rather expensive cuts of meat to some of Australia’s fanciest restaurants. Our meat is sourced from Australian farms, all human-grade and absolutely fresh.
Yes! Our meals are suitable for dogs of all shapes, sizes and breeds. As you fill out our ‘Build a box’ form we will ask you important questions about your doggos. Based on this information we will provide you with a tailored meal plan with custom portioned packs.
Dinner Bowl Cooked
Yes! Our Dinner Bowl Cooked meals have been formulated to be perfect for puppies, adults and seniors alike. This way they can stay on a consistent and healthy diet throughout their different stages of life - which can be very beneficial to digestion and proper nutritional intake.
Dinner Bowl Raw
Our raw meals are formulated to be 100% complete and balanced for adult maintenance. And though nothing beats a healthy, fresh and natural diet we always recommend that puppies remain on puppy specific food for the first few months of their lives. Dinner Bowl Raw can be a great complimentary food and we make sure to provide the higher calories required to help fuel your puppers growth. We also encourage complimenting Dinner Bowl Raw meals with a ‘crunch factor’ - to help exercise your pups teeth and gums. Some puppies stomachs can be quite sensitive, and so slowly transitioning them off what they have received from their breeders (usually mixture of Kibble) is also a good idea.
And that is where our Dinner Bowl Kibble comes in! See below…
Dinner Bowl Kibble
Our kibble is formulated to be 100% complete and balanced for ALL life stages of your dog. That means it is perfectly balanced for puppies. Teaming our kibble up with our cooked or raw food for pups is a great idea, providing that crunch factor for teeth and gums, but also helping transition pups that are used to dry food from their breeders.
Of course, our Dinner Bowl Kibble is equally a great alternative on its own.
Yes! All Dinner Bowl meals (Cooked, Raw, and Kibble) are 100% complete and balanced and suitable for senior dogs.
Some senior dogs may require a specific diet if they have any underlying ailments, and so we always recommend seeking advice from your Vet regarding supplements or prescription diets. However, we are confident that foods with fresh, healthy and real ingredients are always a great option for dogs of all ages.
If your senior dog has been on a different diet for some time, they may benefit from a slow transition to their new food. To make this process easy, we include a meal transition guide with each Dinner Bowl delivery.
The Dinner Bowl Diet is designed to give your pup the healthiest life possible. However, as each dog is unique, their specific health needs may differ. As such, we recommend you consult your Vet to ensure that Dinner Bowl is right for their allergies or conditions.
You definitely can! Dinner Bowl Cooked, Raw and Kibble can be mixed or fed along with your doggo’s current diet.
We offer a Half Bowl option for this exact reason. With Half Bowls, we only give you 50% of your dogs daily calorie requirements (daily portions) - and so you can feed half of your own food, and half Dinner Bowl meals.
Or choose the Mixed Bowl option, which gives you a choice of mixing our Kibble with either Dinner Bowl Cooked or Raw too.
We would still recommend transitioning your pupper whenever you add something new to their diet, and so please refer to our transition guide (provided in your Welcome emails and Welcome booklet).
At the end of the day, how you feed your doggo is completely up to you. However, we do recommend thawing our fresh meals, and even heating them up slightly (pop the pack in lukewarm water, or a quick few seconds in the microwave) to help release the taste and smells that your dog may enjoy!
Definitely! In fact, we include a vet-approved transition guide in your box which outlines how to safely transition your dog onto Dinner Bowl.
Our recipes have been created with veterinary guidance in order to provide or replace a ‘standard’ meal plan for your pet. We encourage you to check with your vet, especially if you have a puppy or if your pet has any medical conditions or special dietary requirements.
When you place an order with Mad Paws Dinner Bowl, you’ll have access to our Smart Meal Planner. This way, you can work out the perfect serving sizes for your pooch based on their age, weight, size and activity level. We base our custom feeding portions on the exact calories your pup should be eating each day.
For Dinner Bowl Cooked and Raw you can find the exact portions you should feed your dog, and each delivery will have these packs pre-portioned ready to go!
For Dinner Bowl Kibble we provide you with a scoop and a feeding guide - so you know exactly how many grams we recommend for feeding each day.
You can find this information in your Order confirmation email, Welcome emails and the Dinner Bowl welcome booklet found in your first delivery box.
Right now we are only selling and delivering to NSW, VIC, QLD, SA, and ACT. Please register your interest by emailing email@example.com if we haven’t arrived in your suburb yet.
Below are the delivery days based on your delivery zone. Your exact delivery date is outlined on the checkout page.
Monday - delivery day for VIC Geelong Regional: Lorne and Apollo Bay.
Tuesday - delivery day for Melbourne Metro, Ballarat, Bendigo, Geelong, Mornington Peninsula, Albury Wodonga, Outer Melbourne East, Outer Melbourne West, Gippsland, Gippsland South, Sale, Lakes Entrance, Shepparton, Ararat, Stawell, and VIC Regional North (Cobram, Echuca, Yarrawonga, Horsham).
Wednesday - delivery day for Bathurst, Orange, Blue Mountains, Coffs Harbour, Dubbo, Forbes, Mudgee, Griffith Tamworth, Armidale, Outer Melbourne North, and VIC Regional West - Warrnambool. Please note: delivery date is the Wednesday of the following week, not the current week.
Thursday - delivery day for Sydney Metro, Wollongong Coast, Adelaide Metro, Regional SA (Zones 1 & 2), VIC Regional West (Portland), and VIC Regional North/West (Horsham).
Friday - delivery day for Canberra Metro, ACT South Coast (Cooma), MCS South West Border, NSW Central Coast, Newcastle, Brisbane Metro, Gold Coast, Sunshine Coast, Toowoomba, Byron Bay, VIC Geelong Regional (Lorne), and Outer Melbourne North.
Saturday - delivery day for VIC Mildura and VIC Regional West (Warrnambool).
Each week, the orders are processed at 11:59pm on Sunday.
If your order is received before the cut off, it will be delivered within a week, if it is received after the cut off, it will go out the following week.
Our current delivery time slot is between 7am and 6pm.
Our delivery partner will send you an SMS the night before where you can track your order till it arrives. We only have limited timeslots currently, however, we hope to offer more delivery options as our business grows.
Yes, in order to skip a delivery, please access your My Account profile and do so there. Alternatively you may email firstname.lastname@example.org with ‘cancel order’ or ‘skip delivery’ in the subject line prior to the weekly ordering cut off.
The default drop off point will be your front door
Please secure your pets so that the driver can access the drop off point on delivery day without pets being able to come in contact with the driver or the food delivered.
Yes, upon delivery, you will receive a text message advising that your parcel has been delivered.
In lieu of a signature, the driver will take a photo and you will receive this and a GPS code.
We recommend adding notes in the delivery instructions if you have any special requirements.
We are very conscious of today’s human and pet food delivery companies using a lot of plastics and packaging! And we will continue to investigate better ways to get our healthy Dinner Bowls meals to you in the most sustainable manner.
For now however, we do not collect used packaging. Our packaging is recyclable and the insulation bag is reusable. The boxes can be placed in your paper recycling bin, the ice packs can be emptied down the sink or into your garden and the plastic recycled at your nearest Redcycle collection centre www.redcycle.net.au/where-to-redcycle/
It is not uncommon for the food to slightly thaw and not be frozen solid. Fear not - we maintain the cold chain the whole way through. From production, storage, packing and delivery trucks - everything is conducted in a chilled or freezer environment. As long as the packet is sealed and the food is cold to the touch it is perfectly safe to consume.
Your Mad Paws Dinner Bowl subscription means the deliveries will continue automatically until you change or cancel your subscription.
Each week the order cut off is 11:59 pm Sunday. If an order is placed after the cut off, it will be processed on Sunday the following week.
We will soon be offering multiple cut-offs and this will allow for a faster delivery for you and your doggo! Watch this space.
We currently accept Visa and Mastercard debit / credit cards, as well as Google Pay.
To retrieve your password, simply click on the ‘forgot my password’ link when signing in. To change your password, you can log into your account and click on ‘settings’ and then ‘change my password’.
We always recommend transitioning our Dinner Bowl doggos from their current food to their new Dinner Bowl meals. You will find your transition guide in the Welcome emails and also the Welcome booklet from your first box.
Every dog is different, and if your furry-loved one did not enjoy their DB meals then that is totally fine, you may pause or cancel your subscription.
There are some changes you can make yourself on your My Account page. If you would like to ‘Skip’ your next delivery you can do so here. However, if your order is already on its way or processed, this may mean you’ve missed your chance to skip that particular order. You can also choose to cancel on your My Account page.
For further support you may email us at email@example.com with the subject line ‘change order’ or ‘cancel order’. The email must be received prior to the 12 midday Wednesday cut off for the changes to take effect on the most recent upcoming delivery.
You may cancel or change your order up until the order cut off which falls on Sunday at 11:59pm - the week of (NSW customers) or week before (QLD, VIC, ACT customers) delivery.